Warranty
All J.A. Henckels products are fully guaranteed against defects in materials and/or craftsmanship. The J.A. Henckels warranty does not cover wear from normal use or any damage resulting from use other than the intended purpose.
Wood products (including wood handle knives) are not covered by the J.A. Henckels warranty, as wood is a natural element and thus cannot be guaranteed.
Any product that is felt to be defective
needs to be returned to the address below for inspection. Defective items
will be repaired or replaced with similar item at the option of J.A. Henckels.
Please wrap carefully to ensure points or edges do not cut through mailing
carton. Be sure to include your full mailing address (no post office box
 numbers
please). USA consumers only.
J.A. Henckels, Inc.
Att: Consumer Service
171 Saw Mill River Road
Hawthorne, New York 10532
Included with the products should be the following information:
Full Name
Full Mailing Address
Daytime Phone Number
Description of the products (Example: "Four Star 4" Parer)
J.A. Henckels will examine the knives and if there is a manufacturer's defect you will be sent a replacement. Replacements take 4 to 6 weeks. If you would like to speak to someone at Henckels, you may call Consumer Service at 1-800-777-4308 between 9:00am and 5:00pm eastern standard time. You can also email J.A. Henckels at info@jahenckels.com.
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