365-Day Return Policy
Holiday Return Policy - Extended to January 31, 2016
No need to worry about shopping early, you now have until January 31, 2016 to return your items for a refund.
Plus, we still offer you 365 days to return for exchange. See below for details.
Returns & Exchanges
- All items must be returned unused and in all original packaging.
- Credit will be issued back to the original payment method if returned within 60 days of the date of purchase or by January 31, 2016, unless a merchandise credit is requested. If returned after 60 days (or January 31, 2016) but less than 365 days, a merchandise credit will be issued via e-mail that can be used on any future order.
- Any gift item purchased through us may be returned for an exchange or merchandise credit (via e-mail) that can be used on a future Cutlery and More order.
**Please be sure to provide your e-mail address and any additional information in the “Comments” on the Return Form.
- Special orders, large volume purchases and furniture items are subject to a restocking fee if returned. For more information please contact us.
- We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Be sure to return the items via a traceable method such as UPS or FedEx.
- If a product is returned and the order no longer qualifies for a “Gift with Purchase(s),” the Gift(s) must also be returned, otherwise the value of the gift(s) will be deducted from your credit.
- Complete the Return Form below:
Click Here to View & Print Return Form
- Repackage the product(s) in the original packaging. Pack securely and enclose a copy of the Return Form along with a copy of either your packing slip or original order e-mail confirmation.
- Choose the shipping carrier most convenient for you and return the merchandise insured with tracking (recommended for your protection) to the below address.
Cutlery and More
135 Prairie Lake Rd.
East Dundee, IL 60118
Please allow 7 to 10 Business Days to process your return. Once processed, either new tracking information, a merchandise credit, or refund confirmation will be e-mailed.
Note: No RMA number is required.
If your order has been received damaged, defective, incomplete or incorrect, please save the carton and all packaging materials. Contact us within 5 days via e-mail or call us toll free at (800) 650-9866. Our Customer Service hours are
Monday through Friday from 8am to 7pm CST, Saturday and Sunday from 9am to 3pm CST.
Refused or Undeliverable Packages
Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges.
- Packages that are undeliverable and returned to us due to an incorrect address.
- Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility.
- Packages that are refused or returned to sender.
To avoid these charges, please double check your addresses and make sure the recipient is aware of the delivery.
If you need to cancel your order or make any changes, you must contact us within 1 hour of when you placed the order by filling out our help form here. We will certainly do our best to accommodate; however, if your order has already been processed for shipment, we will not be able to make any changes.