Help Center
Choose one of the help topics above, or scroll down to see our most frequently asked questions. Not able to find the answers you need? Email us.
Yes! We offer Free Standard Shipping (up to 4 business days) to the 48 contiguous United States on all orders.
"Business Days" do not include weekends or holidays. Estimated delivery date will be shown when selecting your shipping method during checkout.
To track your Cutlery and More order, enter your order number and email address below.
Yes! As long as you use a prepaid shipping label provided by us, we will cover your return shipping charges. To get a prepaid UPS shipping label, please email us. Be sure to let us know your order number, which items you would like to return and a reason for the return. Please note that we are not able to reimburse any return shipping charges if you do not use our provided prepaid UPS label. As long as the items are unused and in their original packaging, we are able to provide a full refund. Please read our complete return policy details here.
If you are able to add an item to your shopping cart on our website, that means that it is in stock. Orders received before 1pm Central Time, Monday through Friday will be shipped same day. Orders received after 1pm Central Time will ship the following business day. Our Standard shipping method will arrive within 4 business days (many times, sooner, as we ship from the Midwest -- Illinois). Our 2-Day shipping method will arrive within 2 business days, while our Express shipping method arrives within 3 business days. We also offer a Next Day shipping option that will be delivered the next business day after shipment. Business days do not include Saturdays, Sundays and Holidays.
Sometimes when ordering a quantity of more than 1 of an item, we may not have enough inventory on hand to ship immediately. In these rare circumstances, we will reach out to you quickly to ask you how to proceed. Wellness Mats will ship directly from the manufacturer and require additional days to ship. Please see the product pages for the shipping timeframes on these items. All other items ship from our warehouse by the following business day. Once your order is prepared for shipment, you will receive an email notification with the scheduled delivery date and tracking information.
Sometimes when ordering a quantity of more than 1 of an item, we may not have enough inventory on hand to ship immediately. In these rare circumstances, we will reach out to you quickly to ask you how to proceed. Wellness Mats will ship directly from the manufacturer and require additional days to ship. Please see the product pages for the shipping timeframes on these items. All other items ship from our warehouse by the following business day. Once your order is prepared for shipment, you will receive an email notification with the scheduled delivery date and tracking information.
Yes! We ONLY sell first quality merchandise that we purchase directly from the manufacturers and we are an authorized retailer for every brand that we offer. Sometimes customers see us selling an item at a very low price, but rest assured that it is always first quality.
We strive to offer the lowest prices on all of the items that we sell. We are even able to negotiate special deals with our suppliers and have many items that are exclusive to Cutlery and More at terrific values. In the unlikely event that you find the same item elsewhere for less, just reach out to us and we will do our best to match the price.
Please note that we cannot price match for certain sellers or situations, these include but are not limited to:
Please note that we cannot price match for certain sellers or situations, these include but are not limited to:
- eBay or some third-party Amazon sellers, as we only sell first quality merchandise and sometimes second quality merchandise pops up on those websites.
- Credit card offers.
- Items that are advertised as limited-quantity, limited-time, out-of-stock, used, clearance, etc.
- Typographical and other pricing errors.
- Prices that only display on a website after log in.
- Paid membership club and paid loyalty programs.
At the moment, we are only able to ship Yaxell and Enso brand products to Canada. We are not able to ship to any other countries or any other products to Canada. Please note that all prices on our website are in US Dollars. If you are ordering Yaxell or Enso brand products and shipping to Canada, all shipping charges and taxes will be calculated during checkout and your package will arrive without any additional charges collected by UPS.
We currently ship exclusively with UPS.
If you have received a Cutlery and More electronic gift card, you are able to apply on our website during the checkout process. Simply start your checkout and enter in your billing and shipping information, and then there will be an option to apply a gift card on the Order Review page. If you have any issues, please email us. Our Customer Service Team is happy to assist.
We work hard to ensure that all items that we ship are free of defects and are packaged extremely well to handle the rigors of shipping carriers. In the rare event that you receive a damaged or defective item, please email us as soon as possible or call us at (800) 650-9866. We will work quickly to expedite you a replacement and if we require the item back, we will cover all shipping charges. Most of the time we will even add extra padding and double check the replacement item to be sure that the replacement is perfect! Your satisfaction is of the utmost importance to us.
We collect state sales tax on items shipping to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
For shipments to Alabama, Cutlery and More will collect the simplified sellers use tax of Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Cutlery and More's program account number is SSU-R010308633.
In other states where we don't collect sales tax, it may be the customer's responsibility to assure that all appropriate state use taxes are paid.
For shipments to Alabama, Cutlery and More will collect the simplified sellers use tax of Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Cutlery and More's program account number is SSU-R010308633.
In other states where we don't collect sales tax, it may be the customer's responsibility to assure that all appropriate state use taxes are paid.
We accept Visa, MasterCard, Discover and American Express cards via our secure checkout. We also accept payment via our PayPal checkout, where you may use any card or balance associated with your PayPal account. Sorry, but we do not accept checks or money orders.
Items may be returned as long as they are unused and include all original parts and packaging. Items returned within 90 days from the date of purchase are eligible for a refund. Refunds will be issued back to the original payment method or, if requested, issued in the form of a Cutlery and More gift card.
We will not accept the return of any used items, nor will we accept any returns after 90 days from the date of purchase. All items must be returned in the original packaging. In the event that a returned item causes the original order to no longer qualify for any gift with purchase that may have been offered originally, the gift(s) must also be returned in order to receive a full refund.
To make a return:
Any items returned to us without contacting prior, will be refused.
We will not accept the return of any used items, nor will we accept any returns after 90 days from the date of purchase. All items must be returned in the original packaging. In the event that a returned item causes the original order to no longer qualify for any gift with purchase that may have been offered originally, the gift(s) must also be returned in order to receive a full refund.
To make a return:
- Email us or call (800) 650-9866. Be sure to let us know your order number, the items you would like to return and the reason for returning.
- Package all items securely and safely into the original shipping box. Print and tape the prepaid UPS label provided by our Customer Service Team to the outside of the shipping box. Be sure to include all original parts and packaging.
- Drop off at your local UPS Store or give to a UPS Driver.
- Please allow up to 7 business days for us to process your return. Refunds will be issued back to the original payment method or, if requested, issued in the form of a Cutlery and More gift card that will be sent via email.
Any items returned to us without contacting prior, will be refused.
Yes! As long as you use a prepaid shipping label provided by us, we will cover your return shipping charges. To get a prepaid UPS shipping label, please contact us. Be sure to let us know your order number, which items you would like to return and a reason for the return. Please note that we are not able to reimburse any return shipping charges if you do not use our provided prepaid UPS label. As long as the items are unused and in their original packaging, we are able to provide a full refund. Please read our complete return policy details here.
We work hard to ensure that all items that we ship are free of defects and are packaged extremely well to handle the rigors of shipping carriers. In the rare event that you receive a damaged or defective item, please email us as soon as possible or call us at (800) 650-9866. We will work quickly to expedite you a replacement and if we require the item back, we will cover all shipping charges. Most of the time we will even add extra padding and double check the replacement item to be sure that the replacement is perfect! Your satisfaction is of the utmost importance to us.
Please email us for a prepaid UPS return label. Be sure to include your order number and explain the issue with the item(s) that you have received and your preferred resolution. Our Customer Service Team is happy to quickly assist you with a replacement or a refund. As long as the items are unused and in their original packaging, we are able to provide a full refund. Please read our complete return policy details here.
Yes! We offer Free Standard Shipping (up to 4 business days) to the 48 contiguous United States on all orders.
"Business Days" do not include weekends or holidays. Estimated delivery date will be shown when selecting your shipping method during checkout.
At this time, we are not able to ship to PO Boxes or APO/FPO addresses as UPS does not deliver to these destinations.
To change or cancel your order, email us or call us at (800) 650-9866. Please note that we strive to ship your order as quickly as possible and sometimes we are unable to make any changes, but we will try our best. Order changes and cancellations cannot be made after your order has been packaged and prepared for shipment.
We typically do not require a signature upon delivery. However, if UPS is unable to leave the package in a secure location, they may require a signature. This may include apartment buildings, gated homes and communities, condo complexes, etc.
If you are using our PayPal checkout, a signature will be required on all orders over $749.99 as per PayPal policy.
If you are using our PayPal checkout, a signature will be required on all orders over $749.99 as per PayPal policy.
Orders placed by 1pm CT will be shipped out that same business day. Orders placed after 1pm CT will be shipped out the following business day. Business days do not include weekends, holidays or days that UPS does not operate, such as New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day.
Yes! We ship to Alaska and Hawaii and the rates are the same as the "2-Day" shipping rates. You will receive your order within 2 business days after shipment. Sorry, but the free shipping offer does not apply as we are only able to use UPS 2nd Day Air when shipping to Hawaii and Alaska.
At the moment, we are only able to ship Yaxell and Enso brand products to Canada. We are not able to ship to any other countries or any other products to Canada. Please note that all prices on our website are in US Dollars. If you are ordering Yaxell or Enso brand products and shipping to Canada, all shipping charges and taxes will be calculated during checkout and your package will arrive without any additional charges collected by UPS.
| Order Total | Standard | Second Day | Next Day |
|---|---|---|---|
| Excludes Tax | Rate | Rate | Rate |
| $0-$48.99 | $7.99 | $19.99 | $29.99 |
| $49-$148.99 | Free | $29.99 | $39.99 |
| $149-$349.99 | Free | $39.99 | $49.99 |
| $350+ | Free | $49.99 | $59.99 |
The purpose of this Privacy Policy is to inform you what information Cutlery and More collects from you, how we use your information and the choices that you have regarding our use of your information. This Privacy Policy applies to information we collect about you in our stores, through our websites and anywhere else we interact with you. By using any of our web sites or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy.
What Information We Collect
We collect the following categories and types of personal information:- Contact Information: your first and last name, address, email address, and phone number.
- Other identifying information: IP address, passwords and other security information for authentication and access.
- Financial Information: your credit card, debit card and bank information.
- Geolocation Information
- Other internet activity: your browsing and click history, including information on how you interact and navigate our web sites.
How We Use The Information We Collect
Information we collect is used in the following ways below. Please note Cutlery and More will NEVER sell your information to any third party.- Transactional Use: We use your contact and financial information to receive, process, and fulfill your order. Additional we use this information to provide you with status updates, including fulfillment tracking information.
- Marketing Use: We use your contact information and internet activity to inform you of new products, promotions, sales, and discounts. If you do not wish to receive any marketing communication from us, please use the “unsubscribe” link found at the bottom of our emails to you. If you are having difficulty unsubscribing, please email us to request removal from our marketing list.
- Maintenance of Our Website and Customer Service - we use your information to handle your customer services requests and to help us diagnose any technical or service problems with our website.
- Security and Fraud Prevention – we use your information to protect our website, our company, and others to prevent fraud and theft.
Third Party Sharing
We may use third-party companies to perform functions on our behalf such as package delivery, data analysis, promotional services, and credit card processing. These third parties will have limited access to your information and may not use that information for any other purposes than those specifically directed by Cutlery and More.In certain circumstances we reserve the right to disclose your information as required by law and/or when we believe that disclosure is necessary to protect Cutlery and More and/or comply with legal proceedings, court order, subpoena, etc.
Safeguarding Your Information
Cutlery and More has security measures in place to protect against the loss, misuse and alteration of the information we collect (your credit card number for example). We utilize one of the top encryption software currently available, a Secure Socket Layer (SSL) server with a 256-bit encryption provided by Sectigo.Managing Your Preferences
Email Communications
We may use your information to send you relevant marketing messages about Cutlery and More and the products that we offer. However, we want to send you information only if you want to hear from us. If you do not wish to receive any marketing communications from us, please use the "unsubscribe" link found at the bottom of our emails to you. If you are having difficulty unsubscribing, please email us to request removal from our marketing list.
Cookies
When you visit our web sites, we send one or more cookies to your computer or other device. We may also use cookies in emails that you receive from us. A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.
We partner with retargeting companies, such as Google, to serve ads and/or collect certain information when you visit our website. These companies may use cookies or web beacons to collect non-personally identifiable information such as IP address, pages viewed and if a conversion occurred during your visit to this website in order to help show more advertisements on other websites likely to be more interesting to you. To learn more about this "behavioral advertising" practice or to opt-out of this use of your anonymous information you can visit www.networkadvertising.org.
Note: If you block cookies from cutleryandmore.com you will not be able to make purchases on our website.
We partner with retargeting companies, such as Google, to serve ads and/or collect certain information when you visit our website. These companies may use cookies or web beacons to collect non-personally identifiable information such as IP address, pages viewed and if a conversion occurred during your visit to this website in order to help show more advertisements on other websites likely to be more interesting to you. To learn more about this "behavioral advertising" practice or to opt-out of this use of your anonymous information you can visit www.networkadvertising.org.
Note: If you block cookies from cutleryandmore.com you will not be able to make purchases on our website.
Eligibility
You must be at least 13 years old to use our website. If you are a minor, depending on your state of residence, your parent or legal guardian must agree to our policies on your behalf and give you permission to access and use our website.
Our retailer authorization from the brands we offer requires sale to only the end user, no resellers. We reserve the right to modify or cancel orders from suspected resellers.
Our retailer authorization from the brands we offer requires sale to only the end user, no resellers. We reserve the right to modify or cancel orders from suspected resellers.
California Customer Privacy Rights
California residents have certain privacy rights under the California Consumer Privacy Act ("CCPA"). Below describes those rights and how you can utilize them.
You can request that we delete the personal information we have collected. We may not delete all of the personal information we have collected under the following exceptions:
To request information about or opt-out of our data collection methods please contact our Customer Service toll-free at (800) 650-9866 or email customerservice@cutleryandmore.com. We may request additional information to verify your identity.
Please note that if we delete your personal information many or our services will not work the same.
Right to Know and Right to Deletion
You can request the personal information we have collected and used in the preceding 12 months.You can request that we delete the personal information we have collected. We may not delete all of the personal information we have collected under the following exceptions:
- The information is needed to complete a transaction.
- The information is needed to detect a security incident or correct errors.
- The information is needed to protect against fraud or other illegal activity.
To request information about or opt-out of our data collection methods please contact our Customer Service toll-free at (800) 650-9866 or email customerservice@cutleryandmore.com. We may request additional information to verify your identity.
Please note that if we delete your personal information many or our services will not work the same.
Non-Discrimination
We will not discriminate against a customer should they exercise any of their rights under the CCPA. We will not deny future purchases, charge a different price, or provide any lessor quality goods or services.Contacting Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact:
Cutlery and More, LLC
135 Prairie Lake Road
East Dundee, IL 60118
(800) 650-9866
(847) 443-3809
Cutlery and More, LLC
135 Prairie Lake Road
East Dundee, IL 60118
(800) 650-9866
(847) 443-3809
Our goal is to provide a clear pricing policy that is easy to understand so that you can make a sound decision on whether or not to purchase the item. Sometimes, a price may be denoted as "Price Drop" or "Clearance". You may also see a "Was" price shown in gray.
Price Drop
Items marked as "Price Drop" refers to an item that has recently dropped in price. In these cases, the "Was" price shown in gray refers to our previously advertised price for that particular item.
Clearance
Items marked as "Clearance" are items that have been marked down from what we have previously advertised the item at. "Clearance" items are while supplies last. We are not able to accept any backorders for "Clearance" items.
All prices on our website are displayed in US Dollars and do not include any taxes that we may have to charge. To see your final order total, please proceed to check out on our website. You will be able to review your order and all applicable tax and shipping charges prior to placing your order.